Refund Policy

This policy applies brand-wide to paid Troubleshooting Academy products. Because our products span different categories - software and extensions, apps, e-books, templates, and other digital downloads - the refund terms differ by category, as set out below.

Purchases are handled by Dodo Payments as Merchant of Record. Dodo Payments processes the actual refund back to your original payment method; timing depends on your bank or card issuer.

To request a refund, email hello@tsacademy.tech with the email address used at checkout and your order or license reference.

Where a product offers a free tier, please try it first. It lets you confirm the product suits you before paying, and the paid unlock is fully described on the product page so you know exactly what you are buying.

If a paid unlock does not work as described, you may request a refund within 14 days of purchase. We will generally issue a refund when: (a) the product fails to activate or function as described and we cannot resolve it with you, or (b) you were charged in error or more than once.

Refunds for “changed my mind” after the unlock is working as described are at our discretion within the 14-day window.

When a purchase is refunded, any associated license key is deactivated and the product gracefully returns to its free tier. Your settings and local data are not affected.

Because these are delivered instantly and cannot be returned once downloaded, they are generally non-refundable, except where the file is faulty, materially not as described, or you were charged in error. In those cases, contact us within 14 days and we will make it right.

Some products are sold through third-party marketplaces - for example, our e-book on the Amazon Kindle Store. When you buy through such a store, the purchase is governed by that store’s own refund policy, and refund requests must be made to that store, not to us. (Installing a free extension from the Chrome Web Store is not a purchase; the paid Salvo unlock is bought through Dodo Payments and is covered by the “Software and Extensions” section above.)

We offer refunds in good faith and expect the same in return. We may decline a refund where a request appears abusive or made in bad faith - for example, requesting a refund for a product that has clearly been activated and used as intended, repeatedly buying and refunding the same product, or seeking a refund outside the cases described above. This does not affect any rights you have under applicable consumer-protection law.

Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer-protection law. Where such rights apply, they are in addition to the terms above.

Refund requests and questions: hello@tsacademy.tech.